Privacy Policy | BFG Commercial Furniture NZ

Privacy Policy Updated April 2026

At BFG, we take your privacy seriously. we're committed to protecting your personal information and handling it responsibly, in line with the New Zealand Privacy Act 2020. 

Just like everything we do, we believe in doing it properly, and that includes how we look after your information. 

Keeping this Policy Up to Date 

From time to time, we may update to reflect changes in how we work, or to meet legal requirements. Any updates will apply from the date they are published. 

Last updated April 2026

What We Mean by Personal Information

Personal information is any information that identifies you, or could reasonably be used to identify you. 

This might include:

  • Your name and contact details
  • Your location 
  • Information about your employment, finances, or payments
  • Any other details you chose to share with us

If it relates to you or can identify you, we treat it as personal information. 


What Information We Collect

We collect personal information as part of working with you—whether that's your initial enquiry or consultation, supplying furniture, managing a project, or supporting you after delivery. 

This may include: 

  • Contact details - name, phone number, email, and address
  • Site or premises data - such as CCTV when visiting our showroom or facilities 
  • Payment information - when purchasing products or services
  • Account details - if you set up an account with us
  • Project-related information - to help us deliver the right solution for your needs
  • Any other information you provide - through emails, meetings, or online interactions

Most of the time, we collect this information directly from you. sometimes we may receive information from trusted partners or service providers involved in delivering your project—such as logistic providers, IT systems, or finance partners. 


Tracking & Cookies Data

BFG uses cookies and similar tracking technologies to track the activity on our Service and hold certain information. 

Cookies are files with small amounts of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information, and to improve our analysis Service. 

You can instruct your browser to refuse all cookies, or to indicate when a cookie is being sent. However if you do not accept cookies, you may not be able to use some portions of our service. 


How We Use Your Information

We use your information to support what we do best: delivering quality furniture solutions and great service. 

This includes:

  • Providing and delivering products and services
  • Communicating with you about your project or enquiry
  • Tailoring solutions to suit your needs
  • Supporting you after installation (including warranties and service) 
  • Improving our products and how we work
  • Managing accounts, invoicing, and payments
  • Meeting legal and compliance requirements
  • Protecting our business and customers

From time to time, we may also share updates about our products or services, but only where appropriate to do so. 


Who We Share Information With

We only share your information where necessary to deliver our services or meet our obligations. 

This may include: 

  • Our team and trusted contractors
  • Service providers who support our systems and operation s
  • Delivery and logistics partners
  • Finance and credit providers (where relevant) 
  • Professional advisors (e.g. legal or accounting) 
  • Regulatory or legal authorities where required

We don't sell your personal information, nor do we share it unnecessarily. 


How We Store Your Information

We Keep your information only for as long as we need it to do our job properly, or to meet legal requirements. Where appropriate, we securely delete or anonymise information once it's no longer required. 


How We Protect Your Information 

We take practical steps to keep your information safe—including protecting it from unauthorised access, loss, or misuse. 

If you ever believe your information has been compromised, please let us know striaght away.


Children's Privacy 

Our Service does not address anyone under the age of 18 ('Children'). 

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent of guardian and you are aware that your Children has provided us with Personal Data, please contact us immediately. If we become aware that we have collected personal Data from children without verification of parental consent, we take steps to remove that information from our servers. 

Accessing or Updating Your Information 

You can request access to the personal information we hold about you at anytime. If anything isn't correct, we'll work with you to update it. 

Privacy Breaches

If something goes wrong and your personal information is affected, we'll act quickly and in line with our legal obligations—including notifying the appropriate authorities if required. 

Questions or Concerns

If you have any questions or concerns about your privacy, or how we handle your personal information, please get in touch—we're always happy to help and what the best result for our customers. 

To contact us in regards to the above, please email info@bfg.co.nz